Plan and features

Cliedesk Free is a complete helpdesk. This page explains what Free includes, how to see your licence state and how to control the Cliedesk credit in the chat widget. You need the Manage settings permission (Cliedesk Admins and Owners).

What Free includes

Go to Settings → Workspace & brands → Plan & features. The page lists each feature as Included in Cliedesk Free or Added by Cliedesk Pro.

Free has no limits on agents, conversations or contacts. There are no paid seats. These features work fully without Pro:

• Sending email (WordPress mail or SMTP), the delivery log, email layouts and system emails; customers answer in the portal (incoming mailboxes and answers by email are added by Cliedesk Pro)
• One-step rules (a trigger, conditions and actions), recipes and rules agents run
• Business hours, holidays and closures
• Routing, queues and teams
• Default roles, teams and the audit log
• Satisfaction surveys (CSAT)
• Reports: overview, channels, backlog, automation, knowledge, widget and CSAT

See your licence state

Free needs no licence and checks none. The Licence part of Plan & features shows one of these states:

• You use Cliedesk Free. No licence is needed.
• Cliedesk Pro is licensed (with the end date when there is one).
• The licence has expired. Pro keeps working, but updates and support stop until you renew.
• Cliedesk Pro has no valid licence. Your data and all Free features keep working.
• Cliedesk Pro is installed but not active.
• The Pro version does not fit this Cliedesk version. Update both.

Without Pro, select Get Cliedesk Pro to learn more. With Pro, select Manage licence and billing. Activation and renewal are handled by Cliedesk Pro.

The “Powered by Cliedesk” credit

Cliedesk shows no credit to your customers by default. To show it:

1. Go to Settings → Channels → Chat widget.
2. Turn on Show “Powered by Cliedesk” in the widget.
3. Select Save chat widget.

Removing all Cliedesk branding (white label) is available with Cliedesk Pro.