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Compare Cliedesk with other help desks.

Weighing help desk alternatives for WordPress? Hosted help desks, WordPress help desk plugins and Cliedesk solve support in different ways. Here is how they differ on hosting, pricing, AI and WooCommerce — with sources and a date on every fact, and an honest note on when the other tool is the better choice.

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How we compare

Our rules for these pages

Every fact about another product comes from that company’s own website or listing, with a link and the date we checked it. Prices change often, so check the source before you decide.

Each page says when the other tool is the better choice. A hosted help desk can be the right call if you don’t run WordPress, or if you need a large app marketplace.

Facts about Cliedesk come from its documentation. Features marked † need Cliedesk Pro; everything else is in the free plugin.

At a glance

How each tool is hosted, how it charges, and how it handles AI and WooCommerce orders.

  • Cliedesk

    Where it runs
    Inside your WordPress site; data in your database
    How you pay
    Free plugin; Pro per number of sites, unlimited agents
    AI pricing
    Your own AI provider key; no per-resolution fee †
    WooCommerce orders
    AI agent and agents prepare refunds, cancellations and order changes, within the limits and approvals you set †

  • Zendesk

    Where it runs
    Zendesk’s cloud
    How you pay
    Per agent: $19–$115 a month (billed annually)
    AI pricing
    AI agents: 5–10 automated resolutions per agent a month included, then $1.50–$2.00 each
    WooCommerce orders
    Not listed on the pricing page

  • Intercom

    Where it runs
    Intercom’s cloud
    How you pay
    Per seat: $29, $85 or $132 a month
    AI pricing
    Fin AI Agent: $0.99 per outcome
    WooCommerce orders
    Not listed on the pricing page

  • Help Scout

    Where it runs
    Help Scout’s cloud
    How you pay
    Per user: $25, $45 or $75 a month (free plan for 5 users)
    AI pricing
    Envoy: $0.75 per resolution
    WooCommerce orders
    Third-party WooCommerce extension ($99/year) adds order contact forms and conversations in My Account

  • Gorgias

    Where it runs
    Gorgias’s cloud
    How you pay
    By ticket volume: from $10 a month
    AI pricing
    $0.90–$1.00 per AI interaction, which also counts as a ticket
    WooCommerce orders
    WooCommerce data in the sidebar; no create, edit, cancel or refund

  • Crisp

    Where it runs
    Crisp’s cloud
    How you pay
    Per workspace: $45, $95 or $295 a month
    AI pricing
    AI credits included per plan ($5–$75 a month)
    WooCommerce orders
    WooCommerce plugin shows order history; Crisp says it handles refunds

  • Fluent Support

    Where it runs
    Inside your WordPress site
    How you pay
    Per site per year (from $129 list price), unlimited agents
    AI pricing
    Agent-side AI with OpenAI, Gemini or Anthropic (Pro)
    WooCommerce orders
    Links tickets to orders and shows purchase history (Pro)

  • SupportCandy

    Where it runs
    Inside your WordPress site
    How you pay
    Per site per year (from $79 list price) or lifetime
    AI pricing
    AI chatbot and agent AI
    WooCommerce orders
    Order and product selection, order history in tickets (Pro add-on)

  • Awesome Support

    Where it runs
    Inside your WordPress site
    How you pay
    Free core plus paid add-ons
    AI pricing
    “Smart Replies” add-on (early release)
    WooCommerce orders
    Basic links free; WooCommerce add-on paid

† with Cliedesk Pro. Competitor prices are list prices as published on the date below; promotions and taxes are not included.

Last checked 26 October 2026.

Sources: Zendesk pricing · Intercom pricing · Help Scout pricing · Help Scout for WooCommerce · Gorgias pricing · Gorgias WooCommerce 101 · Crisp pricing · Crisp for WooCommerce · Fluent Support pricing · Fluent Support on WordPress.org · SupportCandy pricing · SupportCandy on WordPress.org · Awesome Support on WordPress.org

Hosted help desks

WordPress help desk plugins

Switching?

Bring your history with you

Cliedesk Pro imports from Zendesk, Freshdesk, Help Scout, Intercom, Gorgias, Crisp, Fluent Support, Awesome Support and SupportCandy, with a preview before you commit and a rollback if something looks wrong.

Switch to Cliedesk

In the free plugin: a complete help desk with unlimited agents: shared inbox, live chat, request forms, customer portal and help center. Cliedesk Pro adds: the AI agent and copilot, incoming email and more channels, workflows, SLAs, WooCommerce order actions and the importers.

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Frequently asked questions

Can’t find your answer? Search the docs or ask us.

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Who writes these comparisons?

The Cliedesk team at Degird. We link every competitor fact to its source and date it, and we say when the other tool is the better fit.

How often are the prices checked?

Every quarter, and whenever we hear of a change. Each page shows the date we last checked. Always confirm on the vendor’s own pricing page before you buy.

Why compare a WordPress plugin with hosted help desks?

Because many WordPress and WooCommerce teams choose between the two. Cliedesk runs inside your WordPress site, so the main differences are where your data lives and how you pay — not whether you get a full help desk.

Can I move my data from another help desk?

Yes. Cliedesk Pro includes importers for nine help desks, with an import preview and rollback. See the switch page for what transfers.

See the difference on your own site.

Install the free plugin in minutes, then add the AI agent and copilot with Cliedesk Pro when you are ready.

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