Community forum

This is part of Cliedesk Pro. Your bbPress forum stays your forum. Cliedesk makes sure no question is forgotten: forum topics that nobody answered become conversations, and your team answers them from the inbox. People with the Manage channels permission set it up in Settings → Channels → Community forum.

Topics that clearly ask for help become conversations at once. See Reviews, comments and forums.

Unanswered topics

Turn on Unanswered forum topics become conversations. A topic that has no answer from anyone else after Hours without an answer (default 24) becomes a conversation. Topics by your team, and topics older than Ignore topics older than (days) (default 30), are left out. Cliedesk checks once an hour.

Answer from the inbox

Your reply in the conversation is posted in the forum topic, as you. The conversation shows Forum topic in the side panel, with a link to the topic.

Continue in private

When the question needs private details, such as an order or an invoice:

1. Open the conversation and select Convert to private in Forum topic.
2. Write your Message and select Send privately.

The author gets your message by email in a new private conversation. The forum conversation is linked to it and resolved. Nothing more is posted in the forum. The author needs a confirmed email address.

Moderation

Moderate in bbPress as before: spam, closing and moving topics. Cliedesk has no forum, badges or ranks of its own.