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Cliedesk Pro

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Changelog

What’s new in Cliedesk

Every release of the free plugin and Cliedesk Pro, newest first. The REST API has its own revision notes in the API reference.

  1. v1.0.0 Upcoming Cliedesk Pro

    Cliedesk Pro 1.0

    The first release of Cliedesk Pro, with the AI agent, copilot, more channels, workflows and the REST API.

    • AI agent that answers customers and takes actions within the policies and approvals you set, starting in shadow mode.
    • AI copilot, AI triage, insights and AutoQA, on your own AI provider key.
    • Incoming email, WhatsApp, SMS, Messenger, Instagram and more channels.
    • Multi-step workflows, SLA policies and workload routing.
    • WooCommerce refunds, cancellations and order changes, with commerce guardrails.
    • REST API v1, webhooks and MCP.
  2. v1.0.1 Cliedesk

    Cliedesk 1.0.1

    Updated plugin headers and the list of bundled libraries. No feature changes.

    • Plugin headers list the plugin and author addresses separately (cliedesk.com and degird.com), with a description that matches what the free plugin does.
    • The plugin now includes composer.json, which lists the bundled libraries.
  3. v1.0.0 Cliedesk

    Cliedesk 1.0

    The first release of the free Cliedesk plugin, a complete help desk inside WordPress.

    • Shared inbox for every conversation, with unlimited agents and conversations.
    • Email replies with a link to the customer portal.
    • Chat widget and request form.
    • Help center.
    • Customer portal, also at its own /support address.
    • One-step rules and business hours.
    • Reports.
    • Privacy tools.
    • WooCommerce orders next to the conversation.