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Cliedesk vs Awesome Support

Cliedesk vs Awesome Support: an honest comparison.

Awesome Support and Cliedesk are both help desk plugins that run inside WordPress. Awesome Support is a long-standing ticketing plugin with a free core and paid add-ons for features such as email piping, SLAs, reports and WooCommerce. Cliedesk includes live chat and a customer portal in the free plugin, and one Cliedesk Pro licence adds email, SLAs, an AI agent and WooCommerce order actions. For teams looking for an Awesome Support alternative, that is the main difference to weigh.

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Which one fits you?

Choose Cliedesk if…

  • You want live chat and ticketing in one plugin
  • You want reports free, and email, SLAs and WooCommerce actions in one Pro licence instead of separate add-ons
  • You want an AI agent that answers customers on your own AI provider key
  • You want to refund, cancel or edit WooCommerce orders from the conversation

Choose Awesome Support if…

  • You only need basic web-form tickets and the free core covers you
  • You want to buy only the few add-ons you need
  • Your team already knows Awesome Support well

Key differences

  • Where it runs

    Cliedesk
    Inside your WordPress site
    Awesome Support
    Inside your WordPress site

  • How you pay

    Cliedesk
    Free plugin; one Pro licence by number of sites, from $49 a year
    Awesome Support
    Free core plus paid add-ons

  • Live chat

    Cliedesk
    Included in the free plugin
    Awesome Support
    Not listed

  • Incoming email

    Cliedesk
    Included in Cliedesk Pro †
    Awesome Support
    Email piping is a paid add-on

  • SLAs and reports

    Cliedesk
    Reports in the free plugin; SLA policies and more reports †
    Awesome Support
    Paid add-ons

  • AI

    Cliedesk
    AI agent for customers and copilot for agents, on your own AI provider key †
    Awesome Support
    “Smart Replies” AI, listed as an early release

  • WooCommerce

    Cliedesk
    Orders next to every conversation (free); refunds, cancellations, reships and order edits within your limits †
    Awesome Support
    WooCommerce add-on (paid)

  • Migration

    Cliedesk
    Awesome Support importer with preview and rollback †
    Awesome Support
    —

† with Cliedesk Pro. Awesome Support facts are from its WordPress.org listing; we couldn’t load its pricing page, so we don’t state its prices.

Last checked 26 October 2026.

Sources: Awesome Support on WordPress.org

What a year costs

Cliedesk Pro is one licence priced by number of sites, so team size doesn’t change it.

  • 3 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49
    Awesome Support
    Free core + the add-ons you buy

  • 10 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49
    Awesome Support
    Free core + the add-ons you buy

  • 25 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49
    Awesome Support
    Free core + the add-ons you buy

Awesome Support’s total depends on which add-ons you need; check its own pricing page, which we couldn’t load on the date below. Both free plugins cost $0. AI usage on Cliedesk is paid to your AI provider directly.

Last checked 26 October 2026.

Sources: Awesome Support on WordPress.org · Cliedesk pricing

When Awesome Support is the better choice

If you only need simple ticket forms on your site, Awesome Support’s free core may be enough, and you can add only the paid add-ons you need.

Awesome Support has been used on WordPress sites for years. If your team already knows it and it does what you need, there may be no reason to switch.

Its free importer can bring in tickets from Zendesk, Help Scout and Ticksy. Cliedesk’s importers are part of Cliedesk Pro.

Moving from Awesome Support

Both plugins keep tickets in WordPress, so switching doesn’t mean leaving your site. You can install Cliedesk next to Awesome Support, import your tickets, and switch when your team is ready.

Customers keep their WordPress accounts. With Cliedesk they also get live chat and a customer portal for their conversations.

Migration

Import your Awesome Support tickets

Cliedesk Pro includes an Awesome Support importer. A preview shows counts and sample tickets before anything is imported, the import runs in the background, and you can roll it back. A delta sync keeps new tickets coming in while you switch.

How switching works

Explore Cliedesk

In the free plugin: unlimited agents, live chat, the shared inbox, request forms, the customer portal, the help center and WooCommerce order context. Cliedesk Pro adds: the AI agent and copilot on your own key, incoming email, SLAs, more reports, WooCommerce order actions and the Awesome Support importer.

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Frequently asked questions

Can’t find your answer? Search the docs or ask us.

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Are both plugins self-hosted?

Yes. Both run inside your WordPress site and keep tickets in your own database.

What is the main difference?

Awesome Support sells features such as email piping, SLAs and WooCommerce as separate add-ons. Cliedesk includes live chat in the free plugin and puts email, SLAs, the AI agent and WooCommerce order actions in one Cliedesk Pro licence.

Can I import my Awesome Support tickets?

Yes, with Cliedesk Pro. Contacts, tickets, replies, notes, attachments, tags and fields come over, with a preview first and rollback afterwards.

Can I keep Awesome Support while I try Cliedesk?

Yes. Install Cliedesk next to it, import your tickets with Cliedesk Pro, and keep the sync on until your team works only in Cliedesk.

One help desk plugin, without the add-on list.

Install the free plugin with live chat and unlimited agents, then add Cliedesk Pro for email, SLAs and AI.

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