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Cliedesk vs SupportCandy

Cliedesk vs SupportCandy: an honest comparison.

SupportCandy and Cliedesk are both help desk plugins that run inside WordPress and keep tickets in your own database. SupportCandy is a highly rated ticketing plugin with an AI chatbot and paid add-ons such as WooCommerce and SLAs. Cliedesk adds live chat and a customer portal in the free plugin and, with Cliedesk Pro, an AI agent that can act on WooCommerce orders within limits you set. For teams looking for a SupportCandy alternative, that is the main difference to weigh.

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Which one fits you?

Choose Cliedesk if…

  • You want live chat with human agents and ticketing in one plugin
  • You want to refund, cancel or edit WooCommerce orders from the conversation
  • You want AI on your own key with budgets and approvals you control
  • You want one Pro licence with every Pro feature, priced by number of sites

Choose SupportCandy if…

  • You want a ticket system with an AI chatbot in the free plugin
  • You prefer a lifetime licence for a ticketing plugin
  • You value a long track record and many public reviews
  • You don’t need live chat with human agents

Key differences

  • Where it runs

    Cliedesk
    Inside your WordPress site
    SupportCandy
    Inside your WordPress site

  • How you pay

    Cliedesk
    Free plugin; Pro by number of sites: from $49 a year or $99 lifetime, unlimited agents
    SupportCandy
    Free plugin; paid plans $79, $149 or $299 a year, or $249, $499 or $999 lifetime (list prices)

  • Live chat with agents

    Cliedesk
    Included in the free plugin
    SupportCandy
    Not listed

  • AI for customers

    Cliedesk
    AI agent that answers and acts on your own AI provider key †
    SupportCandy
    AI chatbot in the free plugin

  • WooCommerce

    Cliedesk
    Orders next to every conversation (free); refunds, cancellations, reships and order edits within your limits †
    SupportCandy
    Order and product selection and order history in tickets (Pro add-on)

  • SLAs

    Cliedesk
    SLA policies with business hours †
    SupportCandy
    Pro add-on

  • Migration

    Cliedesk
    SupportCandy importer with preview and rollback †
    SupportCandy
    —

† with Cliedesk Pro. SupportCandy prices are list prices from its pricing page; it showed promotions of about 50% on the date below. Its paid plans include all extensions.

Last checked 26 October 2026.

Sources: SupportCandy pricing · SupportCandy on WordPress.org

What a year costs

Licence cost of the smallest paid plan. Team size doesn’t change Cliedesk’s price.

  • 3 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49 a year or $99 lifetime
    SupportCandy (smallest paid plan, list price)
    $79 a year or $249 lifetime

  • 10 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49 a year or $99 lifetime
    SupportCandy (smallest paid plan, list price)
    $79 a year or $249 lifetime

  • 25 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49 a year or $99 lifetime
    SupportCandy (smallest paid plan, list price)
    $79 a year or $249 lifetime

Both are prices for the smallest paid plan. We list SupportCandy at the same price for every team size because its pricing page doesn’t show agent limits; check it for your team. Both free plugins cost $0. AI usage on Cliedesk is paid to your AI provider directly.

Last checked 26 October 2026.

Sources: SupportCandy pricing · Cliedesk pricing

When SupportCandy is the better choice

SupportCandy has a strong reputation: its WordPress.org listing shows more than 10,000 active installs and a 4.9-star rating from hundreds of reviews. Cliedesk is a newer product.

If you want a free ticketing plugin with an AI chatbot and don’t need live chat with your agents, SupportCandy covers that.

If you want every add-on in one paid plan and prefer to pay once, its lifetime plans may suit you.

Moving from SupportCandy

Both plugins keep tickets in WordPress, so switching doesn’t mean leaving your site. You can install Cliedesk next to SupportCandy, import your tickets, and switch when your team is ready.

Customers keep their WordPress accounts. With Cliedesk they also get live chat and a customer portal for their conversations.

Migration

Import your SupportCandy tickets

Cliedesk Pro includes a SupportCandy importer. A preview shows counts and sample tickets before anything is imported, the import runs in the background, and you can roll it back. A delta sync keeps new tickets coming in while you switch.

How switching works

Explore Cliedesk

In the free plugin: unlimited agents, live chat, the shared inbox, request forms, the customer portal, the help center and WooCommerce order context. Cliedesk Pro adds: the AI agent and copilot on your own key, incoming email, more channels, SLAs, WooCommerce order actions and the SupportCandy importer.

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Frequently asked questions

Can’t find your answer? Search the docs or ask us.

Search the docs →Get support →
Are both plugins self-hosted?

Yes. Both run inside your WordPress site and keep tickets in your own database.

What is the main difference?

Cliedesk includes live chat and a customer portal in the free plugin. Cliedesk Pro adds an AI agent that can act on WooCommerce orders within the limits you set, and SLAs, email and more channels in one licence.

Does Cliedesk have a lifetime licence?

Yes. Every Cliedesk Pro tier is available yearly, monthly or as a one-time lifetime payment.

Can I import my SupportCandy tickets?

Yes, with Cliedesk Pro. Contacts, tickets, replies, notes, attachments, fields and canned replies come over, with a preview first and rollback afterwards.

Ticketing, live chat and AI in one WordPress plugin.

Install the free plugin next to your current help desk, then import your tickets with Cliedesk Pro.

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