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Cliedesk vs Fluent Support

Cliedesk vs Fluent Support: an honest comparison.

Fluent Support and Cliedesk are both help desk plugins that run inside WordPress, with unlimited agents and your data in your own database. Fluent Support is a well-rated ticketing plugin with AI tools for agents. Cliedesk adds live chat in the free plugin and, with Cliedesk Pro, an AI agent that answers customers and acts on WooCommerce orders within limits you set. For teams looking for a Fluent Support alternative, that is the main difference to weigh.

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Which one fits you?

Choose Cliedesk if…

  • You want live chat and ticketing in one plugin
  • You want an AI agent that answers customers, not only AI help for agents
  • You want to refund, cancel or edit WooCommerce orders from the conversation
  • You want a customer portal and help center in the free plugin

Choose Fluent Support if…

  • You want an email-style ticketing plugin and don’t need live chat
  • You already use other Fluent plugins and want them to work together
  • You want AI that helps agents write replies, without an AI agent for customers
  • You value a long track record and many public reviews

Key differences

  • Where it runs

    Cliedesk
    Inside your WordPress site
    Fluent Support
    Inside your WordPress site

  • Agents

    Cliedesk
    Unlimited
    Fluent Support
    Unlimited

  • How you pay

    Cliedesk
    Free plugin; Pro by number of sites, from $49 a year
    Fluent Support
    Free plugin; Pro from $129 a year (list price)

  • Live chat

    Cliedesk
    Included in the free plugin
    Fluent Support
    Not listed

  • AI for customers

    Cliedesk
    AI agent that answers and acts on your own AI provider key †
    Fluent Support
    Not listed; AI features are for agents

  • AI for agents

    Cliedesk
    Copilot, summaries, triage and AutoQA †
    Fluent Support
    AI reply help with OpenAI, Gemini or Anthropic (Pro)

  • WooCommerce

    Cliedesk
    Orders next to every conversation (free); refunds, cancellations, reships and order edits within your limits †
    Fluent Support
    Links tickets to orders and shows purchase history (Pro)

  • MCP for AI assistants

    Cliedesk
    MCP server †
    Fluent Support
    MCP since version 2.3.0

  • Migration

    Cliedesk
    Fluent Support importer with preview and rollback †
    Fluent Support
    —

† with Cliedesk Pro. Fluent Support prices are yearly list prices from its pricing page; it showed lower sale prices on the date below.

Last checked 26 October 2026.

Sources: Fluent Support pricing · Fluent Support on WordPress.org

What a year costs

Both have unlimited agents, so team size doesn’t change the price. Licence cost for the smallest paid plan.

  • 3 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49
    Fluent Support Pro (smallest plan, list price)
    $129

  • 10 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49
    Fluent Support Pro (smallest plan, list price)
    $129

  • 25 agents

    Cliedesk Pro (Agent plan, 1 site)
    $49
    Fluent Support Pro (smallest plan, list price)
    $129

Both are yearly prices for the smallest paid plan. Fluent Support’s pricing page showed a sale price of $90 on the date below. Both free plugins cost $0. AI usage on either is paid to your AI provider directly.

Last checked 26 October 2026.

Sources: Fluent Support pricing · Cliedesk pricing

When Fluent Support is the better choice

If your support is email-style tickets and you don’t want live chat or an AI agent talking to customers, Fluent Support does ticketing well. Its WordPress.org listing shows more than 10,000 active installs and a 4.6-star rating.

If your site already runs other Fluent plugins, staying in the same family can keep things simple.

Cliedesk is a newer product. If you want a plugin with years of public reviews behind it, that counts in Fluent Support’s favour.

Moving from Fluent Support

Both plugins store data in WordPress, so switching doesn’t mean leaving your site. You can install Cliedesk next to Fluent Support, import your history, and switch when your team is ready.

Customers keep their WordPress accounts. With Cliedesk they also get live chat on your site and a customer portal for their conversations.

Migration

Import your Fluent Support tickets

Cliedesk Pro includes a Fluent Support importer. A preview shows counts and sample tickets before anything is imported, the import runs in the background, and you can roll it back. A delta sync keeps new tickets coming in while you switch.

How switching works

Explore Cliedesk

In the free plugin: unlimited agents, live chat, the shared inbox, request forms, the customer portal, the help center and WooCommerce order context. Cliedesk Pro adds: the AI agent and copilot on your own key, incoming email, more channels, SLAs, WooCommerce order actions and the Fluent Support importer.

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Frequently asked questions

Can’t find your answer? Search the docs or ask us.

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Are both plugins self-hosted?

Yes. Both run inside your WordPress site and keep tickets in your own database, and both have unlimited agents.

What is the main difference?

Cliedesk includes live chat in the free plugin, and Cliedesk Pro adds an AI agent that answers customers and can act on WooCommerce orders within the limits you set. Fluent Support focuses on ticketing, with AI tools for agents.

Can I run both while I switch?

Yes. Install Cliedesk next to Fluent Support, import your tickets with Cliedesk Pro, and keep the sync on until your team works only in Cliedesk.

Does Cliedesk receive support email?

Yes, with Cliedesk Pro, which turns emails to your support mailboxes into conversations in the shared inbox.

Ticketing, live chat and an AI agent in one plugin.

Install the free plugin next to your current help desk, then import your history with Cliedesk Pro.

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